An adventure through the path of the Sun

Contact Us

In order to give you an appropriate answer, please choose the right page

Reservation / Purchase

To book your Salcantay, please use our online reservation form.

Follow up / modification / cancellation of your reservation

You already made a reservation and you want to check it, change it or cancell it. Please refer to our Customer service section with your reservation number and your password.


If you have problems with the website or suggestions for our site, please send an email to:

Other feedback

If you are our customer or not, your feedback is warmly welcome! Please send us an email to to let us know what you think.

Contact us directly

For contacting us directly without using the email, please use our contact form.

Claims and complaints

Pursuant to the provisions of the Consumer's Protection and Defense Code, this establishment has a complaints book available for you.

Live help

Our staff can also help you in live. We are currently: -

If you wish, we can call you back for free.

You can also contact us by phone:

USA (Toll Free): +1 888-882-3280
Peru (Lima): +51 (1) 707-5999
France (Toll Free): 0805 0806 00

Please note that our call-center is in Peru; so our opening hours are based on Peruvian local time (it's currently 08:16 am).